Knot & Bones Privacy Policy

Effective Date: 11/11/2025
Last Updated: 10/10/2026

1. Introduction

Knot & Bones (“we,” “us,” or “our”) respects your privacy and is committed to explaining how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, create an account, subscribe to our emails, submit a reseller application, or otherwise interact with our business.

This Privacy Policy applies to our website at Knot & Bones and our online activities associated with Knot & Bones. Purchases and interactions through third-party marketplaces may also be subject to those platforms’ privacy policies.

Please read this policy carefully to understand our information practices.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide Directly

This may include:

Your name, email address, telephone number, billing address, and shipping address.
Order details, purchased products, order history, and customer service communications.
Account login details and information associated with your customer account.
Information you provide when submitting a contact form, custom order inquiry, or product question.
Information submitted through a reseller or wholesale application, such as business name, business contact information, website or social media links, resale documentation, and other requested application details.
Email marketing preferences and subscription status.
Information necessary to fulfill a custom order, such as requested colors, product specifications, or other project details.

Please do not submit sensitive personal information through our website unless it is specifically requested and necessary for a legitimate purpose.

Payment Information

Payments are processed through the payment methods and payment service providers made available at checkout. We may receive transaction details, payment status, and limited payment-related information needed to manage your order.

We do not intentionally collect or store full payment card numbers or security codes on our own systems unless a particular payment arrangement expressly requires it. The handling of payment information by a payment provider is also subject to that provider’s own privacy practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address and approximate location derived from it.
Browser type, device information, and operating system.
Pages viewed, links clicked, referral sources, and general browsing activity.
Dates, times, and duration of visits.
Cookie identifiers and similar technical information.

The information collected depends on our website configuration, hosting provider, plugins, analytics services, and tracking technologies.

3. How We Use Your Information

We may use personal information for purposes such as:

Processing, confirming, fulfilling, and shipping orders.
Providing digital downloads or access to purchased digital products.
Managing customer accounts and order histories.
Responding to questions, complaints, and customer service requests.
Reviewing reseller and wholesale applications and communicating about potential business relationships.
Communicating with you about custom or made-to-order products.
Sending transactional messages, such as order confirmations, shipping updates, and important account notices.
Sending promotional emails when permitted by law and consistent with your preferences.
Operating, maintaining, troubleshooting, and improving our website.
Understanding website traffic and product interest through analytics.
Measuring advertising effectiveness and, where enabled, supporting advertising or remarketing.
Detecting fraud, protecting website security, and enforcing our legal rights.
Complying with legal obligations and resolving disputes.

We will not use your information for materially different purposes without providing any notice or obtaining any consent required by applicable law.

4. Email Marketing

If you subscribe to Knot & Bones marketing emails, we may use your email address to send product announcements, new colorways, shop updates, promotions, and other business news.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at info@knotandbones.com.

Unsubscribing from promotional emails will not prevent us from sending necessary transactional or service-related messages about an existing order or account.

We may use an email marketing service provider to manage subscriptions and deliver messages. The provider may process your information on our behalf under its applicable terms and privacy practices.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

Keep the website, shopping cart, and customer accounts functioning.
Remember preferences and website settings.
Understand how visitors use the website.
Measure marketing and advertising performance.
Support advertising or remarketing across participating services, where enabled.

The specific technologies in use may include services provided by Google Analytics, Meta, or other services.

Some technologies may allow third parties to receive information about your activity on our website. The information collected and the available choices depend on the technologies and settings in use.

Where required by law, we will provide appropriate notice and obtain consent before using nonessential cookies or tracking technologies. You may also be able to manage preferences through our cookie settings, where available, and through your browser.

Blocking certain cookies may affect shopping cart functionality, account access, or other website features.

6. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

Website hosting, maintenance, and security providers.
WooCommerce-related services and website plugins.
Payment processors and fraud prevention services.
Shipping carriers and fulfillment providers.
Email marketing and customer communication platforms.
Analytics and advertising providers, where enabled.
Professional advisers, such as accountants, lawyers, or insurers, where appropriate.

We may also disclose information when necessary to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or handle a business transfer such as a merger or sale of business assets.

We do not authorize service providers acting on our behalf to use personal information for purposes outside the services they provide, except as permitted by law or their applicable arrangements.

7. Reseller and Wholesale Applications

If you apply to become a Knot & Bones reseller or wholesale customer, we may use the information you provide to review your application, verify relevant business details, communicate with you, and administer an approved business relationship.

We may retain application records for legitimate business, accounting, security, and legal purposes.

Submitting an application does not guarantee approval. Any reseller pricing, purchase requirements, resale permissions, or other business terms will be communicated separately.

8. How Long We Retain Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, account administration, customer service, business records, fraud prevention, and legal compliance.

Retention periods may differ depending on the type of information and the reason it was collected. We may retain certain transaction or accounting records even after a customer account is closed or a marketing subscription is canceled.

Where appropriate, we will delete, anonymize, or securely dispose of information that is no longer needed, subject to applicable legal requirements.

9. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Request a copy of information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising or other processing, where applicable.
Object to or restrict certain processing, where applicable.

You may also unsubscribe from marketing emails at any time.

To make a privacy request, contact us at info@knotandbones.com with the subject line “Privacy Request.” We may need to verify your identity before completing certain requests. Some information may be retained where permitted or required by law.

We will respond to qualifying requests in accordance with applicable legal requirements.

11. Children’s Privacy

Our website and products are not intended to be directed toward children under 13, and we do not knowingly collect personal information online from children under 13 without the consent required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites and Marketplaces

Our website may link to third-party websites, social media platforms, payment services, or online marketplaces. If you interact with those services, their privacy policies and terms may apply.

Knot & Bones does not control the privacy practices of third-party websites or platforms. Please review their policies before providing personal information.

13. International Visitors

If you visit or purchase from us outside the United States, your information may be processed in the United States or other locations where our service providers operate.

Where applicable law requires specific safeguards, disclosures, or rights concerning international transfers, we will address those requirements as applicable to our business.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations.

We will post the updated policy on this page and revise the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

15. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Knot & Bones LLC
Email: info@knotandbones.com