Knot & Bones Return & Refund Policy
Effective Date: 11/11/2025
Last Updated: 10/10/2026
At Knot & Bones, we take pride in our products and appreciate every customer who supports our small business. Because of the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds on purchased items, except as described in the shipping issues section below or where otherwise required by applicable law.
Please review product descriptions, photographs, sizing, color information, and other product details carefully before placing your order.
1. All Sales Are Final
Knot & Bones does not accept returns, offer exchanges, or provide refunds for change-of-mind purchases or customer preference.
This policy applies to all products sold through our website, including but not limited to:
- Hand-dyed yarn, including unused skeins.
- Custom-dyed and made-to-order products.
- Apparel fulfilled by third-party distributors.
- Bath and body products.
- Digital patterns and other downloadable goods.
- Other physical or digital products offered by Knot & Bones.
Please carefully review your order before completing your purchase. Custom-dyed orders are subject to the same policy as all other products.
2. Lost or Damaged Shipments
Although all sales are final, we understand that shipping issues can sometimes occur.
If your order is lost in transit or arrives damaged due to shipping, please contact us at info@knotandbones.com so we can review the situation.
When contacting us, please provide:
- Your order number.
- A description of the issue.
- Photographs of any shipping damage and the packaging, if applicable.
- Any relevant tracking information or other details that may help us investigate.
For damaged shipments, please contact us as soon as reasonably possible after delivery. For packages that appear lost, please contact us once the tracking information indicates a potential delivery problem or the expected delivery timeframe has passed.
We will review each report and work with the shipping carrier or fulfillment provider as appropriate. Depending on the circumstances, available resolution, and applicable law, we may arrange a replacement, refund, or another appropriate remedy.
Submitting a report does not guarantee a particular resolution. Any remedies required by applicable law will remain available.
3. Digital Products and Downloads
All digital patterns and other downloadable goods are final sale and are not eligible for returns, exchanges, or refunds under our standard policy.
Please review the product description and file requirements before purchasing.
If you experience a technical issue accessing a purchased download or believe you received the wrong file, contact us at info@knotandbones.com. We will review the issue and assist with access or delivery problems as appropriate.
This policy does not exclude any cancellation, refund, or other rights that cannot legally be waived.
4. Order Cancellations
Once an order has been placed, cancellation requests are not guaranteed and will be considered based on the order’s processing, production, fulfillment, or delivery status.
Please contact us promptly at info@knotandbones.com if you need to discuss an order.
Any cancellation or refund required by applicable law will be handled accordingly.
5. Third-Party Fulfillment and Marketplaces
Some Knot & Bones products may be produced, fulfilled, or shipped by third-party providers. We may need to coordinate with those providers or the shipping carrier when investigating a reported shipping issue.
Orders placed through third-party marketplaces may also be subject to the marketplace’s applicable buyer-protection, shipping, and dispute-resolution policies.
Nothing in this policy overrides mandatory consumer protections or binding marketplace requirements.
6. Contact Us
If you have questions about this policy or need to report a lost or damaged shipment, please contact:
Knot & Bones
Email: info@knotandbones.com
Website: www.knotandbones.com
We appreciate your understanding and support of our small business.
7. Policy Updates
Knot & Bones may update this policy from time to time to reflect changes in our business practices or legal obligations. The current version will be posted on this page with the latest revision date.
Policy updates will not remove rights that have already accrued or apply retroactively where prohibited by law.
